• Hotline: +603-9174 4672
  • C 45-2, Jalan Danau Lumayan, Bandar Sri Permaisuri Cheras, 56000 Kuala Lumpur
  • +603-9174 4672

Terms & Conditions

Terms & Condition

The default option for donation payment is a monthly transaction. You will be given the choice to select your preferred method of giving. By selecting recurring donation options, you authorize Malaysian Relief Agency (MRA) to automatically transfer your gift each month from the account you provide—the transaction will appear on your checking account or credit card statement. You can select the 1st or 15th* of each month for monthly transactions. Please note: this only applies to recurring or monthly donation.

The financial institution you identify on the donation form is authorized to debit or charge your donation to the account indicated. This authority will remain in effect until you have given Malaysian Relief Agency (MRA) least 10 days notice that this authorization has been terminated. Please understand that you must give advance notice to allow reasonable time for your instructions to be executed. If ever an incorrect amount should be entered into your account, you authorize your financial institution to make the appropriate adjustment on your behalf.

*In cases when the 1st or 15th of the month falls on a weekend, the transaction will be made on the following business day.

You can increase, decrease or suspend your gift by calling +603-9174 4672 or by sending an email to admin@mra.my

Refund Policy

If you have made an error in making your donation to Malaysian Relief Agency (MRA) , we will honor your request for a refund made within 15 days of your donation.
To request a refund, call +603-9174 4672. Refunds are issued using the original method of payment. If you made your donation by credit card, your refund will be credited to that same credit card. If you made your donation through direct debit of your checking/savings account, check, or cash, your refund will be issued by check and sent to you via mail.

Charitable Solicitation Disclosure

Malaysian Relief Agency (MRA) is a registered charitable organization with the Malaysia Authority. Each donation to Malaysian Relief Agency (MRA) is tax deductible as and to the extent allowed under applicable law, and represents a contribution to its mission of alleviating poverty and suffering wherever it is found, paying no heed to gender, race or creed. Consolidated tax receipts will be issued at the end of the year and receipts will be issued in the name provided under “My Contact Details” on the online donation form. You may contact us at +603-9174 4672